Our policy lasts for 3 Days from the date of purchase. If 3 Days have gone by since your purchase, you shall not be offered refund or an exchange.
In order to be eligible for a return, the product must be unused and should be in the same condition that you received it. It must also be in the original packaging.
A refund is applicable only for the following reasons specified:
– Complete shipment arrives broken or damaged
– Product does not match with the key features in online description
– Product is sent in the wrong style or quantity
– Partial shipment arrives damaged or broken
Any hidden penalty fees, surcharges or return shipping fees will not be charged.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain instances where only partial refunds are granted. Contact us for further information.
Change of mind is not allowed in any circumstances.
Once your return is received and inspected, you will be notifiedabout the same. You will also be notified of the approval or rejection of your refund. If you are approved, then your refund will be processed, and your credit card will automatically be credited or you will be refunded in the original method of payment, within a certain amount of days.
If you haven’t received a refund yet, re check your bank account. Thereafter contact your credit card issuer or bank; it may take some time for your refund to be officially reflected due to the processing time. If still not refunded, please contact us at 0727508090 or [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges may be possible if the product is still in its original condition, packaging and tags are still intact. We only replace items if they are defective or damaged. If you have any queries on a possible exchange or you require an exchange, please contact us at +94772111115
To return your product, you should mail your product to A R Exotics Marine Aquarium Pet Shop
15/4 10th Ln, Colombo 03 . You will be responsible to pay for the shipping costs while returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time exchanged product to reach you, may vary.